HOUSE OF ISHAANI JEWELLERY FOR EVERY YOU

HOUSE OF ISHAANI

Privacy Policy

How we handle information with care, clarity and respect.

This Privacy Policy explains how House of Ishaani collects, uses, stores and protects personal information when you visit our website, create an account, contact us or place an order. It applies to information handled through this storefront and related customer communications.

Depending on how you use the website, we may collect:

  • your name, email address and mobile number;
  • shipping and billing addresses;
  • order, delivery and customer account information;
  • information you provide when you contact customer support;
  • website usage information, such as device, browser and interaction data; and
  • cookies and similar technologies used to operate and improve the website.

We use personal information only where relevant to our relationship with you, including to:

  • create and maintain your account, including email-code authentication;
  • process orders, payments, shipping and delivery;
  • provide customer support and respond to requests;
  • help prevent fraud, misuse and security incidents; and
  • send marketing communications where you have agreed to receive them or where permitted by law.

Payments may be processed by authorised third-party payment providers. House of Ishaani does not represent that it stores complete card information. Please review the relevant payment provider’s privacy information for details of how it handles payment data.

We may share relevant information with service providers that help us operate the business, such as:

  • payment service providers;
  • shipping and fulfilment partners;
  • website hosting and technology providers; and
  • analytics or marketing service providers, where used.

We may also disclose information where required by applicable law, regulation or a lawful request from an authority. We do not sell personal information as a standalone product.

Cookies and similar technologies can help the website remember preferences, maintain sessions, understand site performance and improve the customer experience. Browser settings may allow you to control certain cookies; disabling them may affect some website features. Specific cookie and analytics providers will be identified where applicable.

Checking your analytics preference…

We use reasonable administrative, technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account support, order administration, legal obligations and dispute resolution. Specific retention periods will depend on the information and applicable requirements.

Subject to applicable law, you may ask to access or correct personal information, withdraw consent where consent is the basis for processing, or request deletion. Some requests may be limited where information must be retained for legal, accounting, fraud-prevention or other legitimate purposes.

You may opt out of marketing communications at any time by using the unsubscribe option in the communication where available, or by contacting us. Operational messages about your account or orders may still be sent where necessary.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and House of Ishaani is not responsible for their content or handling of information.

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review the request.

We may update this policy as our website, services or legal requirements change. Any revised policy will be published on this page.

For privacy questions, requests or grievances, contact us at hello@houseofishaani.in.

Business legal entity and grievance contact details: to be confirmed and published before they are required for customer notices. This policy is intended to be read with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023 and rules to the extent in force.